Privacy Policy

Overview

WrenchCash LLC ("WrenchCash," "we," "us") runs wrenchcash.io and the WrenchCash platform for mobile tool dealers. This policy explains what we collect, how we use it, and your choices.

Two kinds of people's data pass through WrenchCash. Dealers are our customers. Dealers' customers are the mechanics and shops who call or text a dealer. For dealers' customers, WrenchCash handles the data for the dealer, on his instructions, and only to run his account. Each dealer's own customer-facing page lists his business's texting terms and privacy.

We collect only what we need, we don't sell anyone's data, and we're straight about how it works.

1. What We Collect From Dealers

• Signup details: name, email, phone, company name, distributor, dealer number, years in business, business status, whether you run more than one truck
• When you agreed to the Terms, the Dealer Agreement and our texts, with the date and time
• Setup details for your carrier texting registration: business legal name, tax ID (EIN), business type, address and website
• Your Stripe connection status. Your bank and payout details stay with Stripe; we don't see them
• Files you upload (customer names, phone numbers, balances, inventory), AR Center entries, and your settings

2. What We Collect For Dealers, About Their Customers

• Calls Wren answers: the caller's phone number, time and length, a recording, a transcript and a short AI summary
• Account data from the files the dealer uploads (balances, payment history, inventory)
• Consent records: consent given on a call, a Birthday Club signup on the dealer's page (name, phone number, birthday), or a signed receipt the dealer records (receipt number, date and the dealer's confirmation). Each record keeps its source and time
• Opt-outs: STOP replies and stop requests, kept on the dealer's Do Not Contact list
• Payments: card details are entered with Stripe and handled by Stripe on the dealer's own account. We see the amount, the date and the card's last four digits

Our AR Center has fields set aside for Social Security and driver's license numbers for possible future use. They are not collected or used for any customer today, and Wren does not have, and will never be given, the ability to write to them. If that changes for dealer-entered use, this policy will be updated first.

3. What We Collect From Visitors

• Demo signups: the same signup details as dealers (above). The demo itself runs on sample data
• Talk to StashMan: the email you enter, plus a recording and transcript of the voice conversation
• The website: standard server logs (IP address, browser, page). Our pages load fonts and code from Google Fonts, cdnjs and the Tailwind CDN, which see your IP address when they deliver them. The dealer portal stores your sign-in in your browser. We use no ad networks and no tracking pixels

4. How We Use It

Dealer data is used to run your account: setup, carrier registration, billing through Stripe, support, and messages about your account.

Dealers' customers' data is used only to run that dealer's account: answering calls, looking up balances, setting up payments, sending the texts the dealer sends, honoring opt-outs, and showing the dealer his own call history. WrenchCash is never the creditor and never contacts a dealer's customers in its own name.

We don't sell data or use it for advertising.

5. Calls and Recordings

Call summaries are also sent to the dealer by text and email.

6. Text Messages

Texts to dealers. Dealers opt in to account texts from WrenchCash with the checkbox on our signup page. Message frequency varies. Message & data rates may apply. Reply HELP for help or STOP to opt out at any time.

Texts to dealers' customers come from the dealer's own business number, under his own carrier registration, and only to customers with consent on file. Replying STOP, or asking to stop, opts that number out right away for that dealer.

7. Who We Use To Run The Platform

These companies process data for us, only to provide their service. Each has its own privacy policy:

• Amazon Web Services (servers, database, file storage, email)
• Vapi (runs the voice calls)
• Twilio (phone numbers, calls and texts)
• OpenAI (the language model that powers Wren and StashMan)
• Deepgram (turns speech into text)
• ElevenLabs (voices)
• Stripe (payments and billing)

We don't share data with ad networks, data brokers or anyone else outside this list, unless the law requires it. Data is stored in the United States.

8. How Long We Keep It

Uploaded route, unpaid customer and inventory files are kept one active version at a time; once a newer upload replaces an older one, the old file is archived and deleted after 45 days.

Other account data, such as consent records, call recordings, transcripts and history, is kept while the dealer's account is active. When a dealer cancels and asks, we delete it, except records we have to keep by law (such as billing and opt-out records). Demo accounts and their sample data may be removed after a period of inactivity.

9. Your Choices

• Ask for a copy of your data, or ask us to delete it
• Opt out of texts at any time by replying STOP
• If you're a dealer's customer, you can also ask that dealer directly; we'll help him honor it
• Cancel your account. See the Dealer Agreement for how

10. Changes

We'll update this policy as the platform grows. The date at the top always shows the latest version.

11. Contact

WrenchCash LLC
Email: info@wrenchcash.io
Website: wrenchcash.io